Shipping policy

Thank you for shopping with TEXEBIKE. We are committed to delivering your electric bike safely and efficiently across 🇨🇦 Canada and the 🇺🇸 USA.

Shipping Areas

TEXEBIKE ships to eligible locations in Canada and the United States. Shipping availability may vary depending on product model, warehouse location, carrier service area, and delivery restrictions.

Some remote areas may require additional shipping time or may not be eligible for standard delivery.

Order Processing Time

Most orders are processed within 1–3 business days after payment is confirmed.

Processing time may be longer during peak seasons, holidays, promotions, or when additional order verification is required.

Estimated Delivery Time

Estimated delivery time depends on:

  • Customer location
  • Warehouse location
  • Carrier availability
  • Weather conditions
  • Holiday volume
  • Oversized freight handling

E-bikes are large items and may require special handling by the carrier.

Tracking Information

Once your order ships, you will receive tracking information by email. Please allow time for the carrier tracking system to update after the shipment is picked up.

E-Bike Delivery

Most e-bikes are shipped in protective packaging and may arrive partially assembled. Customers may need to install components such as the front wheel, handlebar, pedals, seat, display, or accessories.

We recommend professional bicycle inspection before the first ride.

Address Changes

Please contact us immediately if you need to change your shipping address.

If the order has not shipped, we may be able to update the address. Once the order has shipped, address changes may not be possible or may require carrier approval and additional fees.

Damaged Package

If your package arrives damaged, please:

  1. Take clear photos of the outer box.
  2. Take photos of any product damage.
  3. Keep all original packaging materials.
  4. Contact TEX EBIKES support as soon as possible.

Do not discard the box or packaging until the claim is resolved.

Missing or Lost Package

If tracking shows your order was delivered but you did not receive it, please check:

  • Front door
  • Garage
  • Mailroom
  • Building reception
  • Neighboring address
  • Carrier delivery photo, if available

If you still cannot locate the package, contact us and we will help open a carrier investigation.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information. TEXEBIKE is not responsible for delays, failed delivery, or additional charges caused by incorrect or incomplete addresses.

Shipping Fees

Shipping fees may vary by model, destination, promotion, and carrier cost. Any applicable shipping fee will be shown at checkout.

Contact

For shipping questions, please contact us 

📧 Email: support@texebike.com
📞 Phone: +1 979-227-7676
⏰ Hours: Monday – Friday, 9 AM – 5 PM (EST)