FAQ
Products
Where do you ship?
TEX EBIKES ships to eligible locations in Canada and the
USA. Shipping availability may vary depending on product model, warehouse
location, and carrier service area.
Are TEX EBIKE good for commuting?
Yes. TEX EBIKE models are designed for practical riding,
including commuting, hiking, long trips, recreational use, and mixed-terrain
riding.
Are fat tire e-bikes good?
Fat tire e-bikes are good for comfort, stability, rough
roads, gravel, light snow, and mixed terrain.
Are TEXEBIKE good for hills?
Selected TEX EBIKE models are designed with strong motor
performance and practical drivetrains to support hill riding. Actual
performance depends on rider weight, slope, battery charge, and riding
conditions.
Safety & Certification
Are all TEX EBIKES models UL certified?
Yes. All TEX EBIKES models are certified to UL 2271
and UL 2849 safety standards.
What is UL 2271?
UL 2271 is a safety standard for lithium-ion battery systems
used in light electric vehicles, including electric bikes.
What is UL 2849?
UL 2849 is a safety standard for the complete electrical
system of an electric bike, including the battery, charger, motor, controller,
wiring, and related electrical components.
Why are UL 2271 and UL 2849 important?
These certifications help give riders stronger confidence in
battery safety, charging safety, and electrical system reliability.
Battery & Range
How far can a TEXEBIKE go on one charge?
Range depends on battery size, rider weight, terrain, speed,
temperature, tire pressure, pedal assist level, throttle use, and cargo weight.
What affects e-bike range the most?
The biggest factors are rider weight, hills, speed, assist
level, throttle use, tire pressure, temperature, and battery capacity.
How should I charge my e-bike battery?
Use the original charger, charge in a dry indoor area, keep
away from flammable materials, and unplug the charger when charging is
complete.
Can I ride in the rain?
Many e-bikes can handle light rain or wet roads, but they
should not be submerged, pressure-washed, or exposed to heavy water intrusion.
Assembly
Do TEXEBIKE arrive fully assembled?
Most e-bikes arrive partially assembled. Basic assembly may
be required, such as installing the handlebar, front wheel, pedals, seat, or
accessories.
Do I need professional assembly?
Professional assembly or inspection is strongly recommended
before the first ride, especially for brakes, wheels, drivetrain, and
electrical connections.
What should I check before riding?
Before each ride, check tires, brakes, handlebar, wheels,
pedals, seat, battery lock, lights, and any loose parts.
Shipping
How long does shipping take?
Shipping time depends on customer location normally We start
to ship out order within 2-3 days, warehouse location, carrier availability,
and product size. Tracking information will be provided after shipment.
Will I receive tracking?
Yes. Once your order ships, tracking information will be
sent by email.
What if my package arrives damaged?
Take photos of the box and product, keep all packaging, and
contact TEX EBIKES support as soon as possible.
Returns & Warranty
Can I return an e-bike?
Returns may be accepted if the product meets return
conditions and the return is approved by TEXEBIKE.
Is there a restocking fee?
A restocking fee may apply if the customer changes their
mind after shipment, or if the item is used, damaged, missing parts, or not
returned in original packaging.
Do TEXEBIKE come with warranty?
Yes. Warranty coverage is available for eligible models and
components up to 24 months. Coverage may vary by product and component. Click here to see
policy
What does warranty not cover?
Warranty does not cover normal wear, misuse, accidents,
water damage, unauthorized modifications, improper assembly, or consumable
parts such as tires, tubes, brake pads, chains, and grips.