What is TEXEBIKE?

TEX EBIKES is an online electric bike retailer serving customers in Canada and the USA. We focus on high-value electric bikes with strong performance, long-range battery options, safety certification, and practical customer support.

Where do you ship?

TEX EBIKES ships to eligible locations in Canada and the USA. Shipping availability may vary depending on product model, warehouse location, and carrier service area.

Are TEXEBIKE good for commuting?

Yes. TEX EBIKE models are designed for practical riding, including commuting, hiking, long trips, recreational use, and mixed-terrain riding.

Safety & Certification

Are all TEX EBIKES models UL certified?

Yes. All TEX EBIKES models are certified to UL 2271 and UL 2849 safety standards.

What is UL 2271?

UL 2271 is a safety standard for lithium-ion battery systems used in light electric vehicles, including electric bikes.

What is UL 2849?

UL 2849 is a safety standard for the complete electrical system of an electric bike, including the battery, charger, motor, controller, wiring, and related electrical components.

Why are UL 2271 and UL 2849 important?

These certifications help give riders stronger confidence in battery safety, charging safety, and electrical system reliability.

Battery & Range

How far can a TEXEBIKE go on one charge?

Range depends on battery size, rider weight, terrain, speed, temperature, tire pressure, pedal assist level, throttle use, and cargo weight.

What affects e-bike range the most?

The biggest factors are rider weight, hills, speed, assist level, throttle use, tire pressure, temperature, and battery capacity.

How should I charge my e-bike battery?

Use the original charger, charge in a dry indoor area, keep away from flammable materials, and unplug the charger when charging is complete.

Can I ride in the rain?

Many e-bikes can handle light rain or wet roads, but they should not be submerged, pressure-washed, or exposed to heavy water intrusion.

Assembly

Do TEXEBIKE arrive fully assembled?

Most e-bikes arrive partially assembled. Basic assembly may be required, such as installing the handlebar, front wheel, pedals, seat, or accessories.

Do I need professional assembly?

Professional assembly or inspection is strongly recommended before the first ride, especially for brakes, wheels, drivetrain, and electrical connections.

What should I check before riding?

Before each ride, check tires, brakes, handlebar, wheels, pedals, seat, battery lock, lights, and any loose parts.

Shipping

How long does shipping take?

Shipping time depends on customer location normally We start to ship out order within 2-3 days, warehouse location, carrier availability, and product size. Tracking information will be provided after shipment.

Will I receive tracking?

Yes. Once your order ships, tracking information will be sent by email.

What if my package arrives damaged?

Take photos of the box and product, keep all packaging, and contact TEX EBIKES support as soon as possible.

Returns & Warranty

Can I return an e-bike?

Returns may be accepted if the product meets return conditions and the return is approved by TEXEBIKE.

Is there a restocking fee?

A restocking fee may apply if the customer changes their mind after shipment, or if the item is used, damaged, missing parts, or not returned in original packaging.

Do TEXEBIKE come with warranty?

Yes. Warranty coverage is available for eligible models and components up to 24 months. Coverage may vary by product and component. Click here to see policy

What does warranty not cover?

Warranty does not cover normal wear, misuse, accidents, water damage, unauthorized modifications, improper assembly, or consumable parts such as tires, tubes, brake pads, chains, and grips.

Product Questions

Are fat tire e-bikes good?

Fat tire e-bikes are good for comfort, stability, rough roads, gravel, light snow, and mixed terrain.

Are TEXEBIKE good for hills?

Selected TEX EBIKE models are designed with strong motor performance and practical drivetrains to support hill riding. Actual performance depends on rider weight, slope, battery charge, and riding conditions.