Contact information

Thank you for visiting TEXEBIKE. We are here to help with product questions, order support, shipping updates, warranty claims, returns, and general inquiries.

How Can We Help?

Please contact us for:

Product questions
Order status
Shipping updates
Tracking information
Warranty support
Return requests
Replacement parts
Assembly questions
Battery safety questions

What to Include

To help us respond faster, please include:

Your full name
Order number, if available
Product model
Clear description of the issue
Photos or videos, if related to damage or technical support
Best contact email

Customer Support

Please use the contact form on this page or email the support address listed on texbikes.com.

Response Time

We normally respond within 1–2 business days. Response times may be longer during weekends, holidays, or peak seasons.

Business Information

Brand: TEXEBIKES
Website: texbike.com

Email: support@texebike.com

Physical address: 5900 Balcones Dr, 100, Austin TX 78731, United States

Important Note

For damaged package claims, please keep all original packaging and take photos of the box and product before contacting us.