Refund policy

Return Policy

TEXEBIKE wants every customer to be satisfied with their purchase. Please review this return policy carefully before placing an order.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

Returns may be accepted within the stated return period if the product meets all return conditions.

To be eligible for return, the item must be:

All returns must be authorized before return shipping. Unauthorized returns may be refused.

Electric bikes are large, high-value products that require inspection after return.

Returned e-bikes must include:

If items are missing, damaged, used, or not returned in original packaging, additional fees may apply.

A restocking fee of 25% may apply in the following situations:

Restocking fees help cover shipping, inspection, handling, repacking, and product depreciation.

The following items may not be eligible for return:

If your item arrives damaged or defective, contact TEX EBIKES support immediately with:

We will review the case and provide the next steps.

Unless the return is due to a confirmed TEXEBIKE error or approved defect claim, the customer may be responsible for return shipping costs.

E-bikes must be returned using approved packaging and an approved carrier method.

After the returned item is received and inspected, TEXEBIKE will determine whether the return qualifies for a refund.

Approved refunds will be processed to the original payment method. Refund timing may depend on the payment provider or bank.

Shipping fees, restocking fees, damage fees, missing part fees, or other applicable charges may be deducted from the refund.

If you request cancellation before the order ships, we will try to cancel the order. If the order has already shipped, it may be treated as a return.

To request a return, please contact TEX EBIKE through the Contact Us page on texbike.com.