Warranty Policy

Warranty Coverage may vary by model and component. Eligible warranty coverage may include manufacturing defects. All eBikes come with 24-month warranty for the motor, battery, and controller; and 12-month warranty
for other parts

  • Frame
  • Motor
  • Battery
  • Charger
  • Controller
  • Display
  • Electrical wiring
  • Brake components
  • Other original components

Specific coverage may depend on the product model, manufacturer terms, and warranty period shown on the product page.

What the Warranty Does Not Cover:

  • Normal wear and tear
  • Tires, tubes, brake pads, chains, grips, cables, and other consumable parts
  • Improper assembly
  • Accidents or crashes
  • Misuse or abuse
  • Water damage
  • Rust or corrosion
  • Unauthorized modifications
  • Use of non-original chargers or parts
  • Commercial misuse beyond normal design limits
  • Damage caused by improper storage
  • Damage caused by extreme weather exposure
  • Cosmetic scratches or minor marks after use
  • Battery damage from improper charging or storage

Battery Warranty may be void if the battery is:

  • Overcharged
  • Deep discharged
  • Stored in extreme heat or freezing conditions
  • Exposed to water
  • Opened or modified
  • Charged with a non-original charger
  • Physically damaged
  • Used outside recommended instructions

Always follow battery safety instructions.

Customer Responsibilities

Customers are responsible for:

  • Proper assembly
  • Regular maintenance
  • Safe operation
  • Proper battery charging
  • Proper storage
  • Checking bolts, brakes, tires, and components before riding
  • Following local e-bike laws
  • Keeping proof of purchase

We strongly recommend professional bicycle inspection before the first ride.

Warranty Claim Process

To submit a warranty claim, please contact TEXEBIKE with:

  • Order number
  • Product model
  • Photos or video of the issue
  • Clear description of the problem
  • Proof of purchase
  • Any troubleshooting steps already completed

TEXEBIKE may request additional information before approving a claim.

Warranty Resolution

Depending on the issue, TEX EBIKE may provide:

  • Troubleshooting support
  • Replacement part
  • Repair instruction
  • Approved service guidance
  • Other reasonable solution

Warranty does not automatically include full product replacement unless confirmed by TEXEBIKE.

Unauthorized Repairs

Warranty may be affected if the customer performs unauthorized repairs, uses non-approved parts, modifies the bike, or opens
sealed electrical components.

Contact

For warranty support, please contact TEXEBIKE through the Contact Us page on texbike.com.